The Evolution of Engagement
Raising the Bar on Your Client’s Real Estate Experience

In this information-rich keynote Gerald will discuss how technological innovation and shifts in consumer expectation have placed upward pressure on the service delivery bar.

He will show you how innovative service-based organizations, in other industries, have taken control of their future through a relentless commitment to elevating the customer experience.

SESSION DELIVERABLES

  • Here are some of the topics that Gerald’s presentation will address:
  • The five human touchpoints of every real estate transaction.
  • The difference between real estate ‘standards’ and ‘extras’.
  • The three support pillars of every successful client experience.
  • Ways to evolve the ‘environmental’ element of client engagement.
  • Ways to evolve the ‘operational’ element of client engagement.
  • Ways to evolve the ‘experiential’ element of client engagement.
  • The enduring benefits of elevating your service delivery standards.